Service - worldwide

Pütz Group – reliable service – worldwide

Intensive training of your professionals in Germany during the running-in period is essential to ensure production operation.

1. Support Center: In our ticket system, each request is assigned a unique ticket number. You can use this number to track the status of your request online at any time. 
    
2. Modem-supported fault localization within 24 hours together with your technical staff. A stable infrastructure (telephone, internet) at the end customer's plant is required.
    
3. Deployment of specialized service technicians on site within 48 hours. Availability of appropriate spare parts, visa and vaccinations for the destination country is assumed.
    
4. In times of Pandemics we are dependent on the current country-specific travel information and current travel warnings. Please consider the special entry and exit rules.